Brown Bear Internet VoIP can be used on a DSL connection from ANY provider (512/128k+ recommended)
• no long term contracts (minimum billable period is only one month)
• no setup fee and signing up is as easy as completing the online applications
• Dial in Numbers Available
• CBD numbers available individually, regional numbers available on request although minimum orders may apply, DID's not available on Pre-paid accounts)
• Each account is capable of 5 outgoing calls at the same time
Included Features
• Voicemail with customisable outgoing messages
• Email notification of new voicemail
• Followme - incoming calls can also ring on a landline, mobile or other SIP account
Hosted PABX
For $12.00 per month BBI can provide a complete hosted PABX solution.
• Hunt groups
• Call transfer
• Free calls between extensions
• Voicemail (with email notification)
• Interactive voice response (IVR) system customised to your needs with optional 'night switch' (direct calls straight to voicemail after-hours)
• Queuing with music on-hold
• you can provide your own recordings for on-hold music (MP3 format)
A Full rundown of the hosted PBX features is below:
• Opening and Closing Hours - calls are diverted to voicemail outside of these set hours
• IVR Menus (you can provide your own mp3 files)
• Direct Dial In – Map a DID to an extensions
• Virtual Fax – receives faxes to an email account as a pdf attachment
• Music on Hold
• Dual calling – eg phone and mobile ring simultaneously and whichever phone is answered first will get the call.
• All Extensions can have opening/closing hours this includes Phones, Queues, IVR-menus and Direct Dial In’s. This means that you can have certain hours that an extension is open. It is possible to configure an alternative extension to go to when an extension is closed. Examples: IVR-menu e.g. press 1 for sales, 2 for support.
• Voicemail – all voicemails forward to your e-mail account as a .wav file.
• Queues
• Queue Identification – see on your phone which queue the caller entered as well as caller ID.
You can choose many different ring strategies:
• Ringall – calls all members at the same time
• Round Robin – Starts at one extension and continues with all others in a circular fashion.
• Round Robin memory – Starts at one extension and continues with all others in a circular fashion and remembers where it got to and starts from that member the next call.
• Least Recent – The member that has been available the longest will get the call.
• Fewest calls – The member that has received the fewest calls will receive the call.
• Random – the server randomly selects which member should get the call.
• Timeout – how long you will allow the callers to be in the queue before sending the caller to an alternative extension.
The following are optional extra which do not come standard in the VoIP PBX and will require a quote:
• Tell the caller their position in the queue at predefined intervals
• Tell the caller the approximate waiting time in the queue
• Tell the operator how long the caller waited in the queue
• Have different background music depending on the queue they are waiting in.
• Queue breakers - callers can break out of a queue and ask to be called back – you will receive an e-mail with the number to call back